Get Technical Support
If you are an existing Scandit customer and need help, submit a ticket and our team will be happy to help you to resolve it in no time.
Enterprise-Level Success - Count On Us
From evaluation to operation, we partner with you to ensure enterprise-level success.
"The collaboration with Scandit has been very fluid, recognizing our needs and helping to get the most out of the technology."
"Even in the test period, Scandit provided speedy and high-quality support to different inquiries and product feature requests."
The Scandit Difference
Our Enterprise-Level Success Team will partner with you all the way from evaluation to day-to-day operations – with trials, solution design, integration and customer success support included.
Evaluation
Get an overview of Scandit’s capabilities and a hands-on evaluation of the most suitable smart data capture solution and smart device for the job.
Integration & Rollout
We help you integrate smart data capture into your environment, and the best way to implement and configure it for your specific needs.
Day-to-day Operations
We are there to address any issues that may arise and make sure that you get the most out of your solution.
Enterprise-Level Success
Evaluation
Explore the Scandit offering – Experienced Scandit resources engage with you to better determine how our capabilities can help – defining problems to solve, specific workflows and KPIs for success. No coding required.
Extended testing and evaluation – Test Scandit’s technology in your environment with your workflow and data for smarter results. Even in the concept phase, our Solution Consultants support your digital transformation agenda.
Hardware selection guidance – Get help choosing the right devices and accessories to meet your performance and total cost of ownership (TCO) requirements, with testing and benchmarking.
Integration & Rollout
Implement best practice UX – We deliver the smartest data capture UX and performance out of the box, optimally configured for your specific solution. Copy and paste our code to get up and running fast.
End-to-end integration support – Get access to our experienced technology support, including consulting mobile developers, code samples, detailed documents and tutorials.
Workflow UX and performance review – Our Solution Consultants help remove risk from your project, ensuring better adoption and performance in the field.
Day-to-day Operations
SLA-driven support plans – Scandit is on the clock to address any issues quickly. Support levels are aligned to your needs, ranging from 24/7 emergency phone support to email support.
Regular software updates – Performance and cutting-edge feature upgrades released every three months.
Customer success – Leverage our industry expertise to realize KPIs and get the most out of smart data capture, from onboarding to adoption to value creation.
Our Enterprise-Level Success Has You Covered All the Way
Leading enterprises trust us to support tens of billions of scans per year across over 150m active mobile devices.
Check Out Our FAQ
Here you’ll find the answers to many frequently asked questions about Scandit’s products and services. Can’t find your answer? Just let us know.
Access Developer Documentation
Our developer documentation has a wealth of information on getting started. Whether you are trying out our SDK or integrating it, go here.
Ready to get started?
Reach out to an expert to learn more about our solutions, how we deliver enterprise-level success and getting started with Scandit.
“The support provided was top tier which allowed us to meet project goals ahead of schedule.”
Express Inc, Fashion Retailer, USA